- Return Policy
At Alhuda Online Books, complete satisfaction is our goal! However, if our merchandise does not meet your expectations, we offer the following return and exchange options:
1. Received damaged, defective, or incorrectly shipped merchandise (Due To Our Fault)......Two Weeks Deadline:
- We will gladly replace your item(s) with the same item(s) originally ordered without you incurring any extra fees for shipping and handling. We will send you a prepaid label to ship the package back to us.
- Please notify us within 5 days of receipt of damaged,incorrect or defective products at firstname.lastname@example.org
- Please keep the package as is, and call us immediately for further assistance.
- No item will be accepted either for return or exchange after 15 days have passed from the time of the original order date.
2. Dissatisfied with your purchase...Two Weeks Deadline:
- Full refund (cost of item only), no shipping and handling cost refunded.
- Exchange your item(s) with other item(s) of your choice. If the price of new merchandise is higher than the price of original purchase, the customer pays for the difference in price. The customer also pays for the shipping and handling of all exchanged items.
- Customer will be responsible for shipping the item, you want exchanged or returned, back to Alhuda online books.
- No item(s) will be accepted for return or exchange after 15 days from the customer's receipt of products.
IMPORTANT: To qualify for the above options:
- DVDs, CDs, or games and puzzles must be unopened and in their original sealeable plastic wrapped boxes.
- Books must be unmarked, unwritten on, and in new condition.
3. General Rules:
- Items that do not satisfy the conditions above will not be accepted for refund or exchange.
- Damaged products (not due to our fault) will receive no credit..
- As long as the product was not damaged or defective, the following items will not be accepted for returns once the original packaging is opened: CDs, DVDs.
- All returned goods needing new packaging and missing parts are subject up to a 50% restocking charge.
- We will ship the exchanged item(s) after we receive the returned one(s).
- We will not accept any product(s) not purchased directly from Alhuda Online Books.
- You can expect a refund in the same form of payment originally used to purchase within 7 business days of us receiving your return.
- Digital Downloads / PDF downloadable books are non refundable and non exchangeable.
All QUALIFIED returns must obtain RMA#.
To obtain RMA#,email us at email@example.com
Returns shipped without RMA# will not be accepted by Alhuda Online Books.