FAQ

Order Placement:

The best way to place an order is through the website, this is the fastest and most convenient method, and we recommend all orders to be placed this way.

IMPORTANT: CREATE AN ONLINE ACCOUNT ONLY IF YOU ARE GOING TO UTILIZE IT INSTANTLY....UNUSED DATA IS PURGED AFTER 6 HOURS OF INACTIVITY.....IN ANOTHER WORD, IF YOU CREATED AN ONLINE ACCOUNT 6 HOURS AGO AND DID NOT USE IT, CHANCES ARE THE UNUSED ACCOUNT WILL BE DELETED AUTOMATICALLY.

Order Processing:

IMPORTANT:All successful orders placed by our students & customers are processed and shipped on Tuesdays & Thursdays only.

Orders placed over the weekends or holidays would be shipped accordingly.

Payment Options:

PayPal Express

Stripe

IMPORTANT: ORDER PAYMENTS ARE PROCESSED BY PAYMENT PROCESSORS (PayPal & Stripe) AND NOT BY ALHUDA, ALHUDA ONLINE BOOKS DOES NOT HAVE ACCESS TO YOUR PAYMENT INFO INCLUDING CREDIT CARD CREDENTIALS.

All checkout pages are protected with SSL encryption.

All orders must be prepaid.

If you choose to pay using e-check through PayPal (7 business days).

Order Cancellation:

If you would like to cancel an order that has not been processed and shipped yet, there is no charge for cancellation. If the order has already been shipped, you will be liable for shipping both ways.

If you have already received the shipment, please refer to our return policy.

How can I get good deals?

Keep checking the Alhuda online books website for good deals.

What are coupons?

Promotional coupons are specific codes you enter during checkout to receive special discounts and offers.

How can I get an Invoice?

Once your order is completed. You can view and print invoices for all orders by logging in to your alhudaonlinebooks.com account portal.

Do you have walk-in business?

No.

Order Tracking Information:

All shipping methods we use provide a tracking number, once your order is approved and shipped, you will receive an email containing the tracking number. Please make sure to provide good email address during ordering process.

Shipping Methods & Delivery Times:

All International orders except Canada are shipped via DHL Express, FedEx.

All Canadian orders are shipped  via DHL Express, USPS or FedEx.

IMPORTANT: INTERNATIONAL SHIPPING CHARGES DO NOT INCLUDE CUSTOM DUTIES, ANY CUSTOM DUTIES IMPOSED BY RESPECTIVE DESTINATION COUNTRIES, IS THE SOLE RESPONSIBILITY OF BUYER OR IMPORTER, PLEASE DO NOT PLACE AN ORDER FROM THIS WEB STORE IF YOU HAVE PROBLEM PAYING SUCH DUTIES.

USPS Priority Mail: 2-4 Business Days (US Orders Only)

USPS First Class Mail: 3-4 Business Days (US Orders Only)

USPS Priority Mail International: 8-10 Business Days (Canada).

FedEx Ground: 3-5 Business Days (USA),5-10 Business Days (Canada).

Digital Download Problems:

Please message via "Contact Us" tab listed on the bottom of Home page for help with download issues.

*:Messages received over the weekend would be handled on the next business day.

*:Under no circumstances digital downloadable products are "Non-Refundable Or Non-Exchangeable".  

***:Only 1 download is allowed per purchase and the download link will expire as soon as PDF file is downloaded successfully.

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Why some Juz mention 2015 and some 2019, does it mean they are old versions?

That’s not correct.

Initially Dr. Farhat Hashmi revised the Urdu Word to Word Translation in 2015 and after the amazing feedback it was decided that AL-Huda Research Team should start revising Word to Word English Translation also.

2015 was the year when this project was initiated and in 2019 AL-Huda publications decided to Introduce English Juz 1 in digital format to new Taleem-al-Qur’an Diploma Course 2020 and then after few months with few more revisions it was made available in hard copy format, therefore, both years are mentioned for publication reference only.

What is the Difference between Versions?

The Word to Word Translation of any New Version has a lot of extensive research, study, consultation of dictionaries, grammatical analysis and Proof reading involved

No matter which version a student has, Alhamdulillah the translation is authentic and research based.

Revised Version means, while teaching or revising a word or pronoun, it matched with a better translation which coordinates well with the Arabic language, letter or word, therefore, it will be replaced in the next version.

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Local Store Pickup Option has been temporarily discontinued, due to COVID-19 pandemic.

Local DFW Store Pickup Option: Once an order is ready for pickup, we will notify you via an email message, consisting all the pertinent information, all orders should be collected from our Hurst location no later than 7 business days, after such time, all uncollected orders will be canceled and refunded without any further notice.

Currently, Local Store Pickup option is not available due to pandemic restrictions.